Installing a live chat service software on eCommerce websites has become a requirement to increase the chances of achieving success. This kind of software increases the likelihood of generating more traffic to the website. Moreover, this communication software can also crank out more qualified leads and eventually online income. To be assured of getting only the right live chat service application, it is recommended to first take into consideration these factors
1. Compatibility with Existing ECommerce Website
The chat application needs to be able to operate with the present website. Before deciding on an application, the business owners should make inquiries about the compatibility of the software with the existing site layout and design. Business owners should also ask if they can integrate the app with the complex programs already installed on the website. These details must be verified first to make sure that both the chat agents and the customers are able to navigate the system with ease.
2. Ease of Customization
One of the key elements to check out when choosing a live chat app is the ease of customization. Business owners should consult about the process of customizing the live chat service software. Can the process of personalizing the software, given the current web design, be considered a piece of cake? An extremely easy to customize live chat app makes it possible for the business owners to adjust the appearance and the functions of the pop up window according to their needs and preferences. Moreover, see to it that the process of customization is not going to consume a lot of time. A lot of great software companies provide the business owners with a wide range of color palettes to choose from. This particular feature permits the sellers to choose the most suitable design and color for their eCommerce website.
3. Warranty Provision
The software needs to be anchored with a warranty. That is one thing every business or individual must ensure in any kind of product about to be purchased. It is wise to choose a chat software which includes a warranty, so that in case a glitch may occur at the site, it will not be too much of a concern for the business owners.
4. Free Trial Offer
A good way to find out whether a particular live chat service provider is genuine or not is their free trial offer. This goes true not just in software, but also in other kinds of products or services. Free trial reduces the possible risk of coping with loss later on. In addition, examine and compare the periods of the free trial offer for live chat application.
5. Simplicity of Purchasing Process
Business owners have a lot on their plate, from conceptualizing and implementing marketing strategies to managing financial resources and employees. They are too busy to spend much of their time and effort just to complete a complicated or inconvenient purchasing process. This is the reason why it is important to inquire about the ways to purchase the live chat application. Can it be acquired even when at home or office? What are the documents that need to be accomplished prior to acquiring the chat application?
6. Positive User Reviews
No one else can genuinely tell if a certain product is actually worth it more than those who have used it. Probably the most authentic means of identifying the dependability and performance of a particular product, user reviews allow the potential customers to have an idea about the previous experiences of using the product. User reviews and feedbacks do not only manifest the functionality of the product, but also the excellence of their after-sales support. It is best to investigate these user reviews about the live chat software since they can supply a better viewpoint about the negative and positive factors of the product.